Justin O’Shell is a Senior Loan Officer at Strong Home Mortgage, where he is recognized for making the mortgage process smooth, being highly responsive, and providing helpful guidance throughout. His deep-rooted connection to the mortgage industry began early, as his father co-owned a mortgage company. This early exposure allowed Justin to start his career in the industry while still in high school, beginning in the file room.

After completing his college education, Justin returned to the mortgage business, gaining comprehensive experience across various departments. This thorough understanding of the industry from multiple perspectives eventually led him to follow in his father’s footsteps and become a Loan Officer.

Justin finds his work in the mortgage industry incredibly fascinating due to the unique nature of each scenario. He appreciates that no two situations are exactly alike; each individual’s desires, each home, and each loan scenario presents its own set of challenges and nuances. This variability demands complex problem-solving skills, which Justin enjoys and leverages to achieve success in his field.

Passion for Progress

To stay updated on industry trends and changes in regulations and better serve his clients, Justin follows the market daily and keeps abreast of guideline changes and mortgage-related news. His passion for the industry makes this an enjoyable task. In addition to fulfilling the required continuing education, Justin continually pursues further certifications to enhance his expertise and provide maximum value to his clients.

This dedication involves actively seeking out professional development opportunities and engaging in advanced training programs. Justin believes that staying informed about the latest developments in the mortgage industry not only improves his skills but also enables him to offer the most current and relevant advice to his clients. His proactive approach ensures that he remains knowledgeable about emerging trends, regulatory updates, and best practices within the industry.

By continuously expanding his knowledge and credentials, Justin demonstrates his commitment to excellence and his determination to provide exceptional service. His efforts go beyond meeting basic requirements, reflecting a deep-seated passion for his work and a genuine desire to help his clients achieve their financial goals. This unwavering commitment to professional growth and client satisfaction solidifies Justin’s reputation as a trusted and reliable Loan Officer within the mortgage community.

Every Client Matters

Providing financial advice and consultation to clients seeking mortgage solutions is one of Justin’s strongest areas. His approach begins with attentive listening. Unlike many Loan Officers who approach scenarios with preconceived notions, Justin prioritizes understanding his clients’ goals for their home purchase or refinance needs by genuinely listening to them. He makes a conscious effort to humanize himself to his clients, treating everyone with the same respect and dedication, regardless of whether they are seeking a $3 million loan or a $300,000 loan.

Justin finds problem-solving to be the most rewarding aspect of his job. While it can be stressful, he enjoys working and re-working scenarios to ensure that clients receive everything they hoped for. This dedication to problem-solving and client satisfaction is what brings him true joy in his role as a Loan Officer.

Justin’s commitment to understanding his clients’ needs and his ability to approach each situation with fresh perspective and dedication sets him apart in the industry. His genuine care for his clients’ financial well-being and his passion for problem-solving contribute to his reputation as a trusted advisor and advocate for those seeking mortgage solutions.

Guiding Every Step

Justin underscores that Strong Home Mortgage prioritizes a customer-first approach, dedicated to delivering exceptional service. The company distinguishes itself by providing a “white glove” treatment, ensuring personalized and attentive service to every client. Unlike many organizations that have streamlined processes by transferring clients to multiple contacts, Strong Home Mortgage maintains a single point of contact throughout the entire process. This means that when clients engage with a Loan Officer, that same officer guides them through every step.

Justin expresses profound appreciation for Strong Home Mortgage’s commitment to prioritizing the human element in their approach. He highlights the rarity of such personalized service in today’s business landscape and commends the company’s dedication to preserving a personal and consistent customer experience. Strong Home Mortgage’s client-first philosophy resonates deeply with Justin, reflecting his own values and commitment to providing the highest level of service to his clients.

Beyond Financial Gain

Justin often imparts a fundamental piece of wisdom: to attain greatness, or even competence, in any field, caring is the most essential trait one can possess. Despite its simplicity, Justin finds it surprising how many individuals are solely motivated by financial gain. He firmly believes that success stems from treating every client with honesty and transparency.

Justin places a premium on earning positive reviews over chasing money, emphasizing that financial rewards naturally follow when clients are treated with genuine care and respect. This principle underscores his commitment to prioritizing the well-being of his clients above all else. By upholding these values, Justin not only cultivates trust and loyalty but also fosters long-term success in his endeavors.

Mission to Extend Support to More Veterans

Justin has had a remarkable experience with Strong Home Mortgage. He holds the leaders in the organization in high regard, describing them as some of the best individuals he has ever known. These leaders have been his strongest advocates, and Justin is committed to repaying their support through years of dedicated service. He envisions advancing into management when the time is right and aims to mentor the next generation of Loan Officers as they advance in their careers.

A significant focus for Justin is serving the Veteran community. While Strong Home Mortgage already serves many Veterans, Justin aspires to expand their reach further. As a veteran-owned and operated company specializing in VA loans, they are uniquely positioned to support this community. Justin himself is a Certified Military Housing Specialist, which means he has undertaken additional courses specifically related to the Veteran community and their unique needs. This ensures he can serve Veterans with the highest level of expertise and commitment.

To know more, please visit: https://www.stronghome.com/