The Business Development Team at In Home Personal Services, Inc. includes Ylandus Roundy. As the community liaison, Ylandus makes a contribution in a variety of areas, such as outreach, research, brand development, and fostering relationships in the neighborhood. Due to outstanding leadership and the fact that everyone’s voice is heard, the team she collaborates with makes it simple to pivot when necessary.
Ylandus recently shared with Success Pitchers her thoughts on a variety of aspects of her work and how she is reshaping communities from the inside out:
Significance of brand development and building relationships within the community
When you build authentic relationships in the community, you win. People will remember you. At In Home Personal Services, it is important for us to establish meaningful relationships in our communities that will last. We do this by showing up with respect, with kindness, with the right attitude and confidence in our brand. Another key to building relationships in the community is keeping your word and following up on what you promised to do in a timely manner. This is as simple as returning a phone call, responding to an email or sending information over that you committed to. You also want to stand out from the others. One simple tip we share and practice at IHPS, send a handwritten thank you card after a meeting. It speaks volumes and today, many people don’t receive handwritten thank you cards often!
“People don’t care how much you know until they know how much you care” Maya Angelou. This is my favorite quote because the simplicity speaks volumes. My takeaway is to be in the moment with whom you are spending time with to let them know they are important.
Is Teamwork the Key to an Organization’s Success?
When you have teamwork, the dream comes to life. How do you create teams that work well together? You build them up. Every role is important to the success of the company. IHPS is growing very rapidly, and because of this, we have experienced growing pains. Team members expressed how they felt disconnected and left out. We went into action. We now have quarterly “Dream Team Building Days” held off site, and it focuses only on relationship building, team building, and getting to know each other outside of an office setting. We have incorporated monthly “in-person days” where the team works alongside each other, reports out, and we have lunch together. The environment is always relaxed, and we usually incorporate content creation into the day; ice breakers; photoshoots; and it is common to see children in our meetings or in the office. All these things (and more) help strengthen the bond, which in turn, for us, translates to teamwork.
Way to inspire communication and collaboration to grow the organization.
Communication and collaboration are heavily encouraged at IHPS. Because of our emphasis on teambuilding and our family-oriented culture, it is not hard for team members to collaborate and communicate willingly. We support each other and lift each other up. I’ve never been a part of an organization where this is done daily, weekly, or monthly. It is very common to see email threads focused on someone’s success. We highlight “Employees of the Month” and there is always an “MVP” showcased. We have internal campaigns that promote collaboration and put you in a position to communicate more with other coworkers within and outside of your department. For example, our “Community, Culture, and Challenge” Campaign does this by offering opportunities for all departments to volunteer and serve the community, at food banks or shelters, or to assist children with being pen pals with seniors in our communities. Also, under other campaigns, we send care packages to the troops and we “Adopt A Senior” during the holidays. Relationships, collaborations, and communication are continually being built because of such campaigns as these.